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Refund Management

Process refunds and handle payment reversals for your customers.

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What is Refund Management?

Payment Reversals

Initiate refunds for completed transactions and track refund status to provide excellent customer service and handle payment disputes.

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Key Operations

Initiate Refund

Process refunds for completed transactions

Track Status

Monitor refund processing status

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How It Works

1

Refund Request

Initiate refund for a completed transaction
2

Bank Processing

Customer’s bank processes the refund request
3

Status Updates

Receive real time updates on refund status
4

Completion

Funds are returned to customer’s account

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Initiate Refund

{
  "transactionId": "txn_12345",
  "amount": 1500,
  "reason": "Customer requested refund",
  "refundType": "full"
}

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Check Refund Status

curl -X GET "https://api.peere.network/v1/refunds/{refundId}/status" \
  -H "Authorization: Bearer YOUR_TOKEN"

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Refund Types

Full Refund

Refund the complete transaction amount

Partial Refund

Refund a portion of the transaction amount

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Refund Status Types

pending

Refund initiated, processing

processing

Bank is processing refund

completed

Refund successfully processed

failed

Refund failed or was rejected

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Use Cases

Handle customer complaints and service issues by processing refunds quickly.
Refunds can only be processed for completed transactions. Ensure the original transaction was successful before attempting a refund.

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Processing Times

Refund processing times vary by bank and payment method. Most refunds are processed within 3 to 5 business days, but some may take longer depending on the customer’s bank.

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Next Steps

After implementing refund management:
  1. Transaction Management to track refund transactions
  2. Customer Decisions to understand customer permissions